It’s fair to say that Google+ didn’t start off great.
Although many people had a G+ account (after all, you need one to access Gmail and so on), very few people were active users, and nobody seemed to really understand what it could offer beyond what Facebook and Twitter were already doing. But roll on another two years and the story has changed vastly. Read more
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However not once did anyone on my end ask for changes to the style or layout of the website and it's had nothing but praise since it's launch.
Considering we did not have a clear idea of what we needed Richard got the sense of the company and really captured the spirit in a wonderfully laid out and user friendly website. I cannot recommend him highly enough!